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Big Green Smile company produces big thumbs down!

14/8/2015

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This week I've been looking for a new supplier for the tallow-free fabric conditioner that keeps our towels fluffy and absorbent.  (http://www.ecozone.com/products/fabric_conditioner/ for anyone interested.)

The Ecozone web site lists the companies who sell their products, so I spent time going through the list.  Finally found what I was looking for at Big Green Smile and put a case of 6 bottles into my basket.

To cut to the chase, the company charges £16 to deliver to my address!  For orders over £50, delivery is free to "United Kingdom Most Mainland" but this does not include the Scottish Highlands.  The company blames the charges on the courier service they use.

More than a bit miffed at the extortionate cost, I looked at how much they charge for delivery to other areas:
Ireland - £14
Netherlands - £14
Germany - £17
France £17

So delivery from Slough to Fort William costs more than Slough to Dublin and only a pound less than to Dusseldorf?

Of course I left the site and kept looking, then came to http://www.ethicalsuperstore.com/.  These guys offer a great range of products, a very friendly service and... free delivery for all orders over £20, including to Fort William!  If they can deliver free to me, why can't other companies?

Anyway, well done Ethical Superstore - you live up to your name, both for your products and your customer service.  Expect more orders from Mulroy, Fort William.

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    Ruth says:

    In 2013 I left London and my life as a civil servant and moved to Fort William in the Highlands of Scotland.  Now I run a small B&B in beautiful surroundings and love my life..

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