This week I've been looking for a new supplier for the tallow-free fabric conditioner that keeps our towels fluffy and absorbent. (http://www.ecozone.com/products/fabric_conditioner/ for anyone interested.)
The Ecozone web site lists the companies who sell their products, so I spent time going through the list. Finally found what I was looking for at Big Green Smile and put a case of 6 bottles into my basket.
To cut to the chase, the company charges £16 to deliver to my address! For orders over £50, delivery is free to "United Kingdom Most Mainland" but this does not include the Scottish Highlands. The company blames the charges on the courier service they use.
More than a bit miffed at the extortionate cost, I looked at how much they charge for delivery to other areas:
Ireland - £14
Netherlands - £14
Germany - £17
France £17
So delivery from Slough to Fort William costs more than Slough to Dublin and only a pound less than to Dusseldorf?
Of course I left the site and kept looking, then came to http://www.ethicalsuperstore.com/. These guys offer a great range of products, a very friendly service and... free delivery for all orders over £20, including to Fort William! If they can deliver free to me, why can't other companies?
Anyway, well done Ethical Superstore - you live up to your name, both for your products and your customer service. Expect more orders from Mulroy, Fort William.
The Ecozone web site lists the companies who sell their products, so I spent time going through the list. Finally found what I was looking for at Big Green Smile and put a case of 6 bottles into my basket.
To cut to the chase, the company charges £16 to deliver to my address! For orders over £50, delivery is free to "United Kingdom Most Mainland" but this does not include the Scottish Highlands. The company blames the charges on the courier service they use.
More than a bit miffed at the extortionate cost, I looked at how much they charge for delivery to other areas:
Ireland - £14
Netherlands - £14
Germany - £17
France £17
So delivery from Slough to Fort William costs more than Slough to Dublin and only a pound less than to Dusseldorf?
Of course I left the site and kept looking, then came to http://www.ethicalsuperstore.com/. These guys offer a great range of products, a very friendly service and... free delivery for all orders over £20, including to Fort William! If they can deliver free to me, why can't other companies?
Anyway, well done Ethical Superstore - you live up to your name, both for your products and your customer service. Expect more orders from Mulroy, Fort William.
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